Frequently Asked Questions
Everything you need to know about your schleich® fashion experience.
What is the standard shipping time for my order?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
How do I process a return or exchange?
We offer a 30-day return policy for all unworn items with original tags. Simply visit our online Returns Portal to generate a prepaid shipping label and start your exchange.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How do I find the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Yes, schleich® is committed to ethical fashion. We use organic cotton, recycled polyester, and partner with Fair Trade certified factories to ensure high quality and low environmental impact.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.